Black Warrior Pet Waste Solutions LLC
Effective Date: January 1, 2025
Last Updated: October 2, 2026
Black Warrior Pet Waste Solutions LLC ("Black Warrior Pet Waste," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit blackwarriorpws.com, sign up for our services, or communicate with us by phone, email, or text message.
1. Information We Collect
Information you provide to us:
- Name, service address, email address, and phone number
- Mobile phone number and text messaging consent, if you opt in to receive texts
- Service details, such as number of dogs, yard size, gate access instructions, and service preferences
- Billing information, processed securely through our payment providers (we do not store full card numbers)
- Messages, questions, and feedback you send us
Information collected automatically:
- Device and browser type, IP address, and pages visited on our website
- Information collected through cookies and similar technologies (see Section 6)
Business customers: For apartment communities and other business clients, we collect contact information for property managers and staff, property details, and records of our communications.
2. How We Use Your Information
We use your information to:
- Provide, schedule, and manage your pet waste removal services
- Process payments and send billing notices
- Send service reminders, scheduling updates, and service reports
- Respond to your questions and provide customer support
- Send marketing emails, if you have not opted out
- Improve our website, services, and customer experience
- Comply with legal obligations
3. Text Messaging (SMS)
If you provide your mobile phone number and opt in to receive text messages from Black Warrior Pet Waste Solutions LLC, we use it only to send messages related to your service, such as service reminders, scheduling updates, billing notices, and replies to your questions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with the service providers that deliver our messages on our behalf.
- How you opt in: by checking the SMS consent box on our website signup form, or by giving us verbal consent. Consent to receive text messages is not a condition of purchase.
- Message frequency: varies.
- Cost: message and data rates may apply.
- Opt out: reply STOP to any message at any time. You'll receive one confirmation message, and no further texts will be sent.
- Help: reply HELP, or contact us at support@blackwarriorpws.com or (205) 539-7667.
- Carriers are not liable for delayed or undelivered messages.
4. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information, including secure, access-controlled systems and encrypted connections. Payment information is handled by PCI-compliant payment processors. No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it to provide our services.
5. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, scheduling and route software, email delivery, text message delivery, and website analytics. These providers may use your information only to perform services for us.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a sale or transfer of our business.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to understand how visitors use the site, improve performance, and measure the effectiveness of our advertising (for example, through the Meta Pixel). You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of our website work.
7. Your Rights and Choices
You may:
- Access or update your information by contacting us
- Request deletion of your information, subject to records we must keep for legal or billing purposes
- Opt out of marketing emails by clicking the unsubscribe link in any email or contacting us
- Opt out of text messages by replying STOP at any time
To make a request, email support@blackwarriorpws.com or call (205) 539-7667.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes are posted means you accept the updated policy.
10. Contact Us
Black Warrior Pet Waste Solutions LLC
Email: support@blackwarriorpws.com
Phone: (205) 539-7667
Website: https://blackwarriorpws.com